MoonLite — Refund Policy

Last updated: 19 August 2026. This policy is written for purchases made through Steam and pairs with the Terms of Service.

Effective date: 19 August 2026 · Contact: support@lectorinteractive.com

1. Who processes your payment

MoonLite itself is free. When paid items are on sale, they are sold exclusively through the Steam platform operated by Valve Corporation ("Valve"). Valve runs the checkout via your Steam wallet, collects any applicable VAT/sales tax, issues your purchase confirmation, and processes payments and refunds. Purchases on Steam are subject to the Steam Subscriber Agreement (https://store.steampowered.com/subscriber_agreement/) and Valve's Steam Refund policy (https://store.steampowered.com/steam_refunds/). We never see or store your payment details.

2. What we sell

• VIP — a one-time purchase (a fixed-duration pass or other form as stated at the point of sale) that unlocks VIP perks in MoonLite (VIP rooms, private lobbies, watch-party hosting, VIP name styling, and other perks as described on the pricing page). Nothing auto-renews: a fixed-duration pass simply expires; there is no recurring charge and nothing to cancel.
• Supporter — a one-time purchase that permanently grants the "Supporter 💛" nameplate title.

Both are digital content delivered immediately to your account. Neither is a donation.

3. How refunds work

All refunds are requested from and decided by Valve through Steam's refund flow (https://help.steampowered.com), under Valve's Steam Refund policy and the Steam Subscriber Agreement. As in-game (consumable) purchases, VIP and Supporter items may be treated by Valve as non-refundable once delivered — Valve's policy at the time of your request governs.

When Valve issues a refund or reverses a charge, the perks that charge paid for are removed (VIP perks end; a refunded Supporter purchase removes the Supporter title).

4. Your statutory rights (EU/UK and elsewhere)

Nothing in this policy limits any non-waivable statutory right you have in your country — where local consumer law gives you more, local law wins. Statutory withdrawal rights for Steam purchases can be exercised through Valve's refund flow. Note that perks activate immediately at purchase; by purchasing you request immediate performance, which may reduce or end a withdrawal right where the law so provides.

5. Questions

We can't process payments or refunds ourselves, but if you're stuck we're happy to help you find the right Steam flow: support@lectorinteractive.com or the in-game 🎫 Support form.

6. Changes

We may update this policy; the version at https://www.moonlite.gg/refunds applies to purchases made after it takes effect. Material changes will be announced in-app.